We will act in a way that invokes trust and confidence of all internal and external stakeholders. We will offer informed advice, guidance and support to students and colleges, along with other individuals that have expressed an interest in the independent education sector.
We will seek to remain a well-respected and trusted organisation by ensuring high standards of performance throughout our inspection, accreditation and consultancy work.
We will be objective, honest and transparent in our provision of quality services to our customers and stakeholders.
We will take full responsibility for all of our employees, systems procedures and processes, taking prompt and appropriate action to resolve queries or problems that may affect our customer service and care.
We are open and transparent about the work we do and how we do it. In our communications with customers we will explain clearly and authoritatively our standards and requirements in an open and honest manner.
We will ensure that within our professional relationships we act honestly and fairly. We will respect the dignity, diversity and rights of individuals and groups of people we associate with.