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BAC Complaints Procedure
BAC will attempt to help you to resolve any disputes you may have with an accredited college, and there is a formal complaints procedure with which accredited colleges are required to collaborate.
You should, however, first make use of the college's own complaints procedure. The college management will almost certainly wish to respond to your dissatisfaction and hope either to persuade you to stay or help you to find an alternative arrangement elsewhere. If you simply leave and then complain, it is very unlikely that the college or BAC will be able to respond to your problem. If you are a visa student, you may be in breach of the terms of your visa if you are no longer attending a full-time course, and so face legal difficulties.
If BAC receives a complaint, we will investigate and attempt to resolve the issue. However, we have no power to insist on the repayment of fees, for instance – BAC can only consider the withdrawal of accreditation if a complaint is considered to be serious and justified, or if the college does not take appropriate action to compensate the complainant.
The student should have read the College's Terms & Conditions in relation to their complaint, and made satisfactory attempts to try and resolve their complaint with the College directly.
BAC will only pursue a complaint if it receives written and signed authorisation to do so (it will not pursue anonymous complaints) and will only consider complaints which are directly relevant to the criteria for accreditation.
